Terms of Use

1. Scope and agreement

These Terms of Use govern access to orthonotes.in and its learning, community, notes, AI, evidence, anatomy and paid services (“Orthonotes”, “we” or “the service”). Read them together with the User Agreement and Privacy Policy. Account holders must actively accept the current documents before continuing to use signed-in services. We record the accepted documents and time. Do not use the service if you do not agree; you may sign out and contact support.

You must have legal capacity to enter this agreement. The service is primarily intended for medical professionals, residents and medical students. We do not represent that a membership verifies professional qualifications or grants a licence to practise.

2. Educational use and clinical responsibility

Content, handwritten notes, AI-generated responses, evidence summaries and interactive models are educational resources. They are not a substitute for professional judgment, examination of a patient, current clinical guidelines, or independent verification of original sources. AI outputs and references may be inaccurate, incomplete or outdated. We do not guarantee an examination result, treatment outcome, diagnostic accuracy or completeness of a literature search. No clinician–patient relationship is created by using Orthonotes. Do not use the service for emergencies.

3. Accounts and acceptable use

Provide accurate account information, protect your credentials and notify support of suspected unauthorised access. Do not impersonate anyone, share or resell paid access without permission, bypass access controls or usage limits, distribute malware, scrape protected content, harass users, or use the service for spam or unlawful purposes. You are responsible for use you authorise; nothing here makes you responsible for losses that applicable law assigns to us.

4. Content, intellectual property and patient information

Upload only material you are entitled to share and obtain all required permissions. Remove patient-identifying information and follow the Patient Data Policy and Case Consent Policy. Do not put identifiable patient information into AI prompts or external evidence tools. You retain ownership of your original uploads and grant us a non-exclusive licence to host, store, process and display them as needed to operate the service and the sharing choices you make. This is not a transfer of ownership.

Our platform design, software and licensed resources remain protected. Your access is a limited, personal, non-transferable permission for the permitted use; payment does not transfer copyright. Do not reproduce, sell or redistribute protected notes or content without permission or a legal entitlement. Report infringement to support with the relevant links and evidence.

Payments, cancellations and refunds

Payments once made are final and non-refundable, except where a refund is required by applicable law or expressly promised in the checkout terms for the purchase. Subject to those exceptions, we do not provide refunds for a change of mind, non-use, unused subscription time or credits, or dissatisfaction with an outcome that was not promised. This policy applies to Orthonotes subscriptions, digital notes, downloads and paid features.

Before paying, review the price, taxes, duration, renewal terms, access limits and included features displayed at checkout. Cancel any recurring subscription through the billing controls or contact support for help. Cancellation stops future renewals in accordance with the disclosed billing terms; it does not by itself refund a payment already made. We do not exclude remedies for duplicate or unauthorised charges, non-delivery, deficient services or other cases where the law requires a remedy. Contact support promptly with your transaction reference; never send card credentials or passwords.

For purchases completed with an external seller or merchant of record, that seller's disclosed purchase and refund terms also apply. These terms do not remove any statutory responsibility Orthonotes may have. This policy does not cancel an express service-credit or failed-query credit restoration promise shown in the product.

DNS failures, server downtime and service availability

Orthonotes.in is provided on an “as available” basis. We do not promise uninterrupted, error-free or continuous availability or a particular uptime percentage unless expressly agreed in writing. Access may be interrupted by DNS or domain-resolution failures, hosting or server downtime, scheduled or emergency maintenance, network and internet failures, power outages, security incidents, or events beyond our reasonable control.

To the fullest extent permitted by applicable law, Orthonotes is not liable for losses caused by DNS failures, server downtime or these interruptions. Temporary interruptions do not automatically entitle a user to a refund, compensation, service credit or subscription extension, except where applicable law or an express purchase commitment requires it. This clause does not excuse obligations or liability that the law does not allow us to exclude, including any legally required standard of care. Keep your own copies of important material and do not rely on this service for urgent care or other time-critical decisions.

External partners, APIs and evidence engines

Some features depend on external evidence engines, research databases, publishers, AI providers, payment processors, email providers, hosting platforms and other partner APIs. These providers may experience downtime, failed requests, rate limits, incomplete or stale results, licence changes or discontinued services. A third-party outage or API failure is not, by itself, evidence of a fault by Orthonotes.

To the fullest extent permitted by applicable law, Orthonotes is not responsible for the availability, performance, accuracy or independent acts of external services, or losses caused by their failures beyond our reasonable control. We do not guarantee that any particular third-party integration will always be available. We may temporarily disable or replace an affected integration. This does not remove mandatory remedies for a service we sold that is not delivered as legally required or advertised, or exclude liability for our own conduct where the law prohibits that exclusion.

5. Warranties and limits of liability

To the extent permitted by law, the service and content are provided without additional implied warranties of fitness for a particular purpose, accuracy or uninterrupted operation. We are not liable for indirect or consequential losses, lost profits, lost opportunities or lost data arising from use of the service where such exclusions are lawful. Where a monetary cap is lawful, our aggregate liability for a claim relating to a paid service is limited to the amount you paid us for that affected service in the twelve months before the event giving rise to the claim.

Nothing in these documents excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, statutory consumer remedies, or any other liability that cannot lawfully be excluded or limited. The limitations apply only to the extent lawful in your circumstances. A free account does not eliminate rights that cannot be waived.

6. Moderation, restrictions and ending access

We may remove unlawful or infringing material and restrict accounts for serious or repeated policy violations, security risks or legal requirements. Where reasonably practicable and lawful, we will explain the restriction and provide an opportunity to contact support for review. Urgent protective action may be taken without prior notice. Account restrictions do not extinguish mandatory refund or other legal rights. You may stop using the service and request account closure through support; separately cancel any recurring subscription.

7. Changes and disputes

We may update these documents and show the revised version and effective date. Signed-in users will be asked to actively accept updated documents before continuing. Revised terms do not retrospectively remove accrued rights or change an earlier purchase contrary to law. If provisions conflict, mandatory law prevails, followed by any specific express purchase commitment and these Terms of Use; the User Agreement supplements them.

These terms are governed by the laws of India, subject to mandatory protections that apply where you live. You retain access to competent courts, consumer commissions and other statutory complaint mechanisms. Please contact support first where practical, but doing so is not a condition for exercising legal rights. If a provision is unenforceable, the remaining lawful provisions continue to apply.

8. Support, complaints and notices

Email support@orthonotes.in or, if necessary, harijith1@gmail.com. You may also use the Contact page. Include the affected account email, relevant URL and transaction reference where applicable. Do not include passwords, payment credentials or identifiable patient records.